Terms of sale

Article 1: Purpose

These terms and conditions of sale govern sales made on monlaine.com by Tuul BOLD-HUSSON, sole trader operating under the trade name MONLAINE (full details in the Legal notice). They apply to consumers within the meaning of the French Consumer Code. Any order implies their acceptance.

Article 2: Products

The essential characteristics of the products (composition, care, sizes) are shown on each product page. Photographs are for illustration. Products are offered while stocks last.

Article 3: Prices

Prices are shown in euros. VAT not applicable, article 293 B of the French General Tax Code: the prices shown are net. Delivery costs are shown before the order is confirmed. The applicable price is the one displayed at the time of ordering.

Article 4: Ordering

The customer selects products, validates the basket, enters their details and confirms the order with an obligation to pay. A confirmation email summarising the order is sent to them.

Article 5: Payment

Payment is made online by bank card, PayPal, Klarna or Shop Pay. Transactions are secured by the payment providers. The order is processed after payment confirmation.

Article 6: Delivery

Areas, rates and times are detailed in the Shipping policy. MONLAINE is fully responsible for the proper performance of delivery, including when it is entrusted to a carrier.

Article 7: Right of withdrawal

In accordance with articles L.221-18 et seq. of the French Consumer Code, the customer has 14 days from receipt of the order to withdraw, without giving reasons or paying penalties. They notify their decision to contact@monlaine.com or using the model form in the annex, then return the items within 14 days of this notification. Return costs are borne by the customer.

MONLAINE refunds all sums paid, including the initial delivery costs (based on the standard method), within 14 days of the notification, using the same payment method. The refund may be deferred until the items, or proof of their dispatch, are received.

The customer is liable only for any loss in value of the items resulting from handling other than what is necessary to establish their nature, characteristics and functioning (article L.221-23).

Article 8: Legal guarantees

The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.

The consumer may obtain a price reduction by keeping the goods, or terminate the contract and be fully refunded against return of the goods, if:
1. the seller refuses to repair or replace the goods;
2. repair or replacement takes place after thirty days;
3. repair or replacement causes the consumer a major inconvenience, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming goods, or the installation costs of the repaired or replacement goods;
4. the lack of conformity persists despite the seller's unsuccessful attempt to remedy it.

The consumer is also entitled to a price reduction or termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement first.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the goods are delivered again.

The rights above result from articles L.217-1 to L.217-32 of the French Consumer Code.

A seller who obstructs in bad faith the application of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L.241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept, or to a full refund against their return.

Article 9: Force majeure

MONLAINE is not liable for failure to perform its obligations in the event of force majeure within the meaning of article 1218 of the French Civil Code.

Article 10: Personal data

The processing of personal data is described in the Privacy policy.

Article 11: Complaints and mediation

Any complaint may be sent to contact@monlaine.com. If a dispute is not resolved amicably after a written complaint, the consumer may refer it free of charge to the consumer mediator on which MONLAINE depends:

CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France. Website: www.cm2c.net. Online referral: www.cm2c.net/declarer-un-litige.php

Article 12: Governing law

These terms are governed by French law. Failing an amicable resolution, the dispute is brought before the competent courts. The consumer may choose to refer the matter to the court of the place where they lived at the time the contract was concluded or where the harmful event occurred.

Annex: model withdrawal form

Complete and return this form only if you wish to withdraw.

To MONLAINE (Tuul BOLD-HUSSON), 83 chemin des Processions, 34730 Saint-Vincent-de-Barbeyrargues, France. Email: contact@monlaine.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

  • Ordered on / received on:
  • Order number:
  • Name of consumer:
  • Address of consumer:
  • Date:
  • Signature (only if this form is notified on paper):